at the event
Pool, cabanas, sunshine in winter — you know it’s a Retail AI Council party. Join host Doug Weich poolside at eTail Palm Springs for chilled cocktails, small bites, and upbeat conversation as we kick off the conference in true sunny style.
Enjoy a relaxed atmosphere with refreshing cocktails and hors d’oeuvres, providing a perfect backdrop to connect with fellow speakers and continue meaningful conversations sparked during the sessions.
This summit brings together the ideas shaping the future of customer loyalty and email-driven growth in eCommerce. It explores how personalization, data, and technology — combined with genuine human connection — can transform customer relationships and lifetime value. The focus is on rethinking loyalty, increasing engagement across the lifecycle, and solving real performance challenges with strategies that actually work. Expect practical insights and proven approaches that help brands create standout customer experiences and drive sustainable growth.
Search and performance marketing are being reshaped by AI, new discovery models, and shifting consumer expectations — and this summit is built around navigating that change. The content focuses on modern discoverability, the evolution from traditional search to AI-driven experiences, and the growing overlap between search, performance, and loyalty. It addresses how to balance proven search fundamentals with emerging optimization approaches while connecting organic and paid efforts into a cohesive growth strategy. The emphasis is on actionable insights that help brands increase visibility, efficiency, and revenue in an increasingly complex landscape.
This summit explores how the customer journey is evolving across channels, generations, and touchpoints. The focus is on omnichannel behavior, trust-driven personalization, and building seamless experiences that connect awareness, engagement, and loyalty. It looks at how brands can adapt to new buying patterns, changing consumer expectations, and emerging growth levers — from physical retail to digital and influencer-driven journeys.
This summit is focused on turning artificial intelligence from experimentation into real business impact. It covers how brands can scale AI across marketing, commerce, and operations, measure ROI, and make smarter investment decisions. The content addresses practical adoption — from AI-driven personalization and performance marketing to preparing teams to use AI confidently in everyday workflows.
The third day is centered on leading and scaling commerce organizations in conditions of constant change. The focus is on resilience, agility, and executive decision-making as brands navigate volatility across technology, channels, and consumer behavior. It examines how commerce, marketing, data, and AI intersect to drive growth, adapt to new discovery models, and build stronger customer connections. The content is designed for leaders looking to future-proof their teams, strategies, and operating models.
The program of the 4th day focuses on connecting technology and human interaction to elevate the entire customer journey. It explores how brands can drive growth by aligning retention, CRM, content, social commerce, and customer experience into a cohesive strategy. The emphasis is on transparency, authenticity, and navigating complex, non-linear paths to purchase while building stronger, more meaningful customer relationships.
Long-term growth in modern commerce increasingly depends on strong leadership, resilient operations, and clear strategic focus. This agenda centers on how brands navigate uncertainty, build profitable and sustainable business models, and adapt to shifting market dynamics. It looks at scaling with purpose, strengthening partnerships, managing volatility across the supply chain, and turning storytelling into a lasting growth engine. The emphasis is on executive-level decisions that drive durability, relevance, and competitive advantage over time.
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