My name is Artem Shapavalau based in Warsaw, Poland. I’m a 2nd Line Support Specialist with over five years of experience in technical support. Passionate about crypto and its innovations, actively explore new technologies.
I specialize in diagnosing and resolving complex technical issues, collaborating with clients and internal teams, and automating processes.
Graduated from BNTU.
Main areas of expertise: Cryptocurrency, Technical Troubleshooting & Problem Solving, Payment processing system, Collaboration & Customer Support, Automation & Process Optimization, Integration
Licenses & certifications: Software Testing Masterclass
Generative AI: Prompt Engineering Basics from IBM
SQL: A Practical Introduction for Querying Databases from IBM
